The short answer
Dialpad Connect costs $15 or $25 per user monthly on annual billing ($27/$35 monthly); Support runs $80-$150 and Sell $39-$150. The AI Agents product bills per conversation from quote-only credit pools; a credit burns only when the AI retrieves information or executes an action. Extras: $5 numbers, 14-day trial.
Key takeaways
- Dialpad Connect: $15/$25 per user monthly on annual billing, $27/$35 month to month, per two cross-checked guides.
- Monthly billing stings: Standard jumps 80 percent, Pro 40 percent over the annual rates.
- Support (contact center) runs $80-$150 per user; Sell (sales) runs $39-$150, plus per-minute metering.
- AI Agents bill per conversation from quote-only credit pools; a credit burns only when the AI does work.
- A 5-seat Pro team with AI Sales for two reps pays about $283 a month against a $125 headline.
- If you cannot budget a vendor's AI without a sales call, compare it against published per-minute agents.
Dialpad Connect, the business phone system most people mean when they search "dialpad pricing," runs $15 per user per month for Standard and $25 for Pro on annual billing, or $27 and $35 month to month. The contact center (Support) runs $80 to $150 per user, the sales product (Sell) runs $39 to $150, and the flagship AI Agents product bills per conversation from credit pools Dialpad quotes only through sales. The plan figures are the consistent report across two independent guides checked this week (GetVoIP and CloudTalk); the AI Agent billing model comes from Dialpad's own pricing page, where the rendered plan tabs ask you to talk to sales.
Dialpad pricing at a glance#
| Product | Plans | Price (per user/mo, annual) | Source |
|---|---|---|---|
| Connect (business phone) | Standard, Pro, Enterprise | $15 / $25 / quote | Two cross-checked guides |
| Connect, month to month | Standard, Pro | $27 / $35 | Two cross-checked guides |
| Support (AI contact center) | Essentials, Advanced, Premium | $80 / $115 / $150 | Two cross-checked guides |
| Sell (AI sales) | Essentials, Advanced, Premium | $39 / $95 / $150 | Two cross-checked guides |
| AI Agents (autonomous) | Credit pools | Per conversation, quote-only | Dialpad pricing page |
A 14-day free trial covers Connect. One warning on billing terms up front: month-to-month pricing jumps 80 percent on Standard and 40 percent on Pro over the annual rates, so the headline prices assume a year of commitment.
The four products, translated#
Dialpad sells one platform in four packages, and the pricing pages mix them together, so decode them first:
Connect is the business phone system: calling, messaging, and video meetings for a company, with AI transcription and summaries included in every plan. This is the product behind the keyword.
Support is the AI contact center: queues, routing, workforce tools, and the deeper AI features (virtual agents, CSAT scoring, scorecards) for dedicated service floors.
Sell is the AI sales product: power dialing, coaching, and revenue intelligence for outbound teams.
AI Agents is the autonomous product: voice and chat agents that resolve conversations without a human, billed by the conversation rather than by the seat. More on that model below, because it works differently from everything else in this guide.
Connect plans, one by one#
Standard ($15/user/mo annual, $27 monthly, 1-seat minimum) is the phone line: unlimited calling in the US and Canada, one office, business SMS, team messaging, video meetings, and the included AI layer (transcription, summaries, noise cancellation). A solo operator can actually buy it, which is not true of every vendor in this category. What it skips: CRM integrations, 24/7 support, and multi-office management.
Pro ($25/user/mo annual, $35 monthly, 3-seat minimum) adds the CRM integration wall (Salesforce, HubSpot, Zendesk), 24/7 phone support, up to 10 offices, and local number support in 70-plus countries. For a team that lives in its CRM, this is the tier the $15 headline is pointing past.
Enterprise (quote, 100-seat minimum) adds unlimited offices, SSO, and priority routing. If you do not have 100 seats, ignore this tier.
Support and Sell in two paragraphs#
Support starts at $80 per user per month (Essentials) and climbs through Advanced ($115) to Premium ($150) on annual billing, with the AI features tiered upward: transcription at Essentials, virtual agents and speech coaching at Advanced, AI CSAT and scorecards at Premium. CloudTalk's guide also notes per-minute metering on contact-center calls ($0.01 inbound, $0.02 outbound) on top of seats. This is a different budget than Connect; do not benchmark it against the $15 headline.
Sell starts at $39 per user per month (Essentials, annual) and climbs through Advanced ($95) to Premium ($150), or $49, $110, and $170 month to month. Basic AI is included at Essentials; coaching, playbooks, and revenue intelligence gate to the upper tiers. One packaging quirk the guides flag: Dialpad also sells an "AI Sales" add-on for Connect from $60 per user per month, which costs more than a Sell Essentials seat. If you want the sales features, price both doors before walking through one.
The add-ons and fees#
From the two guides, because Dialpad's rendered page does not itemize them:
- Extra numbers: about $5 per month per local number; toll-free and international numbers around $15.
- Large meetings: from $15 per user per month to raise participant caps into the hundreds.
- AI add-ons for Connect: AI Contact Center features from $75 per user per month; AI Sales features from $60.
- International calling: about 1,500 included minutes per month, then metered per minute.
- SMS: roughly 250 segments per user, then about $0.008 per message.
- Fees: an administrative cost recovery fee of a few dollars per user, toll-free porting fees, and the usual taxes at checkout.
The AI Agents credit model#
Dialpad's newest product is the one its pricing page describes in the most detail, and the model is worth understanding because it is neither per-seat nor per-minute. You buy a pool of AI Agent Credits, and a credit burns only when the AI does work: retrieving information or executing an action like scheduling, routing, or an order lookup. Per Dialpad's own terms, if no work is done, you are not charged.
What Dialpad does not publish is the price of a credit or the size of a pool; both come through a sales quote. That makes the model fair in structure (you pay for resolved work, not for time connected) and impossible to budget in advance (you cannot estimate a monthly bill from the outside). Compare the two published alternatives in this market: per-minute agents like Vapi and Retell AI, where you can compute a bill from a rate card, and flat plans with a published minute rate, where the whole model fits in one sentence.
What a monthly invoice looks like#
Sticker prices are for comparison charts. The two invoices below are built from the fees above:
Scenario 1: solo operator on Connect Standard, annual billing. One seat, one extra number, fees included.
| Line item | Cost |
|---|---|
| Standard, 1 user, annual | $15/mo |
| One extra local number | $5/mo |
| Admin cost recovery fee (estimate) | ~$4.50/mo |
| Working total | ~$24.50/mo |
The $15 headline becomes about $24.50, and month-to-month billing would put the same setup near $36.50.
Scenario 2: five-person team on Connect Pro, annual billing, with AI Sales for two reps. Five seats, a toll-free number, the add-on, fees.
| Line item | Cost |
|---|---|
| Pro, 5 users, annual | $125/mo |
| AI Sales add-on, 2 users | $120/mo |
| Toll-free number | $15/mo |
| Admin cost recovery fee (estimate) | ~$22.50/mo |
| Working total | ~$282.50/mo |
The comparison-chart math says $125. The working number is about $283, 126 percent above sticker, with the AI add-on costing more than the seats themselves.
Published pricing, one meter
Rezora IO bills $289 a month plus $0.20 for each conversational minute: nothing per seat, nothing quoted behind a sales call. Watch it qualify and book on a live call.
Book a demoHow Dialpad's pricing shape compares#
| Tool | Pricing model | Entry price | Source |
|---|---|---|---|
| Dialpad | Per user plus per-conversation AI | $15/user/mo reported | This guide |
| Quo (OpenPhone) | Per user, prices published | $15/user/mo published | OpenPhone guide |
| JustCall | Per user, two-seat minimum | $29/user/mo published | JustCall guide |
| RingCentral | Per user, seat prices unpublished | $20/user/mo reported | RingCentral guide |
| Rezora IO | One published plan plus usage | $289/mo + $0.20 a conversational minute | rezora.io/pricing |
Dialpad, Quo, JustCall, and RingCentral are the same shape for the phone system: seats that climb tiers. Dialpad is the odd one out on AI: where Quo prices its answering agent per call and the others meter per minute, Dialpad's autonomous agents bill per conversation from quoted credit pools. Rezora IO skips seats entirely: one published plan, one published minute rate.
Who should pick Dialpad (and who should not)#
Pick Dialpad if you want a modern phone system with genuinely useful AI included in the seat price (transcription and summaries on every plan is rare at $15), you are a team of three or more, and you will commit annually. Connect Pro is the sweet spot, and the included AI layer is the best argument in this guide.
Do not pick it if month-to-month flexibility matters (the 40 to 80 percent premium is the steepest in this series), if you need to budget autonomous AI before a sales call, or if your phone rings and there is nobody to pick it up. Connect makes the phones your team already answers smarter; it does not answer them. The unanswered-call problem belongs to AI calling agents.
FAQ#
How much does Dialpad cost per month?#
Connect runs $15 or $25 per user per month on annual billing for Standard and Pro, or $27 and $35 month to month. Support (contact center) runs $80 to $150 per user, and Sell (sales) runs $39 to $150, per two independent guides checked in August 2026. Budget a few dollars per user for admin fees, plus any add-ons.
Does Dialpad have a free trial?#
Yes: a 14-day free trial covers Connect. The enterprise and contact-center products are demoed through sales instead.
Is Dialpad's AI included in the plans?#
Partly. Every Connect plan includes AI transcription, call summaries, and noise cancellation at no extra charge. The advanced AI features (virtual agents, CSAT scoring, coaching) gate to the pricier Support and Sell tiers or to add-ons from $60 to $75 per user per month. The autonomous AI Agents product bills separately, per conversation.
How does Dialpad's AI Agent pricing work?#
You buy a pool of AI Agent Credits, and a credit is used only when the AI retrieves information or executes an action like scheduling, routing, or an order lookup. Dialpad's terms say you are not charged when no work is done. Credit prices and pool sizes are quote-only, so there is no way to compute a monthly bill from the published page.
Is Dialpad's annual billing worth it?#
The guides put annual savings at up to 44 percent, and the monthly-billing premium runs 40 to 80 percent depending on tier, which is steep for this category. If you are confident in the fit after the 14-day trial, annual is the only sensible way to buy Connect; just note the commitment before you sign.
