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Terms of Service

The rules, responsibilities, and compliance obligations that govern use of Rezora's site and AI voice platform.

Rezora, Inc.

Last Updated: July 20, 2026

These Terms of Service ("Terms") govern access to and use of the website located at https://rezora.io (the "Site") and the Rezora software platform (the "Service") operated by Rezora, Inc., a Delaware corporation ("Rezora," "we," "us"). By accessing or using the Site or the Service, or by placing an order for the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Site or the Service.

1. Acceptance of Terms

By accessing or using the Site or Service, or by placing an order for the Service, you represent and warrant that you are at least eighteen (18) years old, have the legal authority to bind yourself or the entity you represent, and agree to comply with all applicable laws and regulations.

If you are using the Service on behalf of an entity, you agree to these Terms on behalf of that entity, and "you" refers to both you individually and that entity.

2. Description of Service

Rezora provides a software platform that enables users to configure, deploy, and manage artificial intelligence voice agents and automated communications for inbound and outbound calling.

Rezora is a technology provider only. Rezora does not select, review, or approve the content of any calling list, does not determine which individuals are contacted, and does not decide when any particular campaign is launched, except that the Service enforces the objective technical parameters described in these Terms (including calling-hour windows and the campaign certification described below) as a condition of using the Service. Such enforcement is administrative and reactive to your inputs — it reflects your instructions and attestations, not Rezora's independent judgment, selection, or approval, and does not constitute Rezora's initiation, direction, or control of any call for purposes of the Telephone Consumer Protection Act or any other applicable law. Rezora does not act as a telemarketer, advertiser, lead generator, call center, sender, initiator, or agent of any user.

Users exclusively determine whether communications are placed, who is contacted, the content of communications, the timing of communications, and whether legally required consent has been obtained. You, and not Rezora, are solely responsible for the content, timing, recipients, and legal compliance of every call placed through your account.

All communications initiated through the Service are initiated solely at the direction of the user using user-supplied data and configurations.

3. Independent Contractors; No Agency; No Third-Party Beneficiaries

Rezora and you are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency relationship between Rezora and you, and neither party has authority to bind the other or to act on the other's behalf. Rezora's provision of scripts, defaults, disclosures, certification gates, or compliance tools does not make Rezora your agent, and does not make you Rezora's agent, for purposes of the Telephone Consumer Protection Act or any other applicable law.

These Terms are for the sole benefit of Rezora and you, and nothing in these Terms confers any rights, remedies, or benefits on any other person, including any call recipient, whether as a third-party beneficiary or otherwise.

Rezora may modify, suspend, restrict, or discontinue any part of the Service at any time without liability, subject to Section 22 (Changes to Terms).

4. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You agree to provide accurate and current information.

Rezora may suspend, restrict, or terminate accounts, campaigns, phone numbers, or activity at any time where Rezora determines there may be legal, regulatory, carrier, operational, or reputational risk.

5. Billing and Fees

By subscribing, you authorize Rezora to charge you according to these Terms until you cancel. Subscription fees and usage-based fees are due in advance and are non-refundable except where required by law.

Usage fees may include call minutes, phone numbers, carrier charges, AI usage, and third-party service costs.

Rezora may use third-party providers for payments, telephony, AI, and infrastructure.

Rezora is not responsible for third-party outages, carrier blocking, filtering, pricing changes, or service interruptions.

6. Artificial Intelligence Voice; Mandatory AI Disclosure

You acknowledge that the Service uses artificial intelligence–generated, synthetic, automated, or prerecorded voice technology. The Service identifies itself as artificial intelligence at the start of every call. This disclosure is a standard, non-configurable feature of the Service and cannot be disabled.

This mandatory disclosure does not relieve you of responsibility for any additional AI-identification or disclosure required by applicable law, including state laws (such as those of California, Texas, Florida, Colorado, Illinois, and Utah) and any Federal Communications Commission AI-disclosure rules as adopted.

You are solely responsible for determining and complying with all applicable legal requirements related to:

  • prior express consent;
  • prior express written consent;
  • additional AI disclosure requirements beyond the mandatory disclosure described above;
  • prerecorded voice disclosure requirements; and
  • state-specific disclosure requirements.

7. Call Recording

You acknowledge and agree that all calls made through the Service are recorded and stored by Rezora, and you grant Rezora the right to record, store, and process such recordings solely as necessary to provide the Service to your account, including call routing, delivery, quality assurance for your account, storage, and the analytics features you have enabled for your account. Recording itself is a standard, non-optional feature of the Service.

Rezora does not use call recordings, transcripts, or related call data to train, fine-tune, or improve artificial intelligence or machine-learning models, whether for the benefit of other customers, Rezora generally, or otherwise. Rezora has no independent right to access or use your recordings for any purpose beyond furnishing the Service to your account.

7.1 Mandatory Recording Disclosure

Because all calls are recorded, the Service plays an audible recording disclosure at the start of every call. This disclosure is a standard, non-configurable feature of the Service and cannot be disabled.

This disclosure does not by itself satisfy every jurisdiction's requirements. You remain solely responsible for obtaining any affirmative or all-party consent required under the laws of the jurisdiction where the called party is physically located (which the Service does not determine and which may differ from the jurisdiction associated with a telephone number), including in "two-party" or "all-party" consent jurisdictions. Rezora does not warrant that the recording disclosure satisfies the recording, wiretapping, eavesdropping, or consent laws of any particular jurisdiction.

Rezora does not monitor, validate, or enforce disclosure compliance beyond the mandatory disclosures described in this section.

You represent and warrant that you have obtained all consent required under applicable federal and state recording, wiretapping, eavesdropping, and privacy laws for the recording of calls and for Rezora's processing of such recordings as described in this Section 7.

8. Caller of Record and Legal Responsibility

You acknowledge and agree that you are the sole caller of record, sender, initiator, advertiser, telemarketer, and responsible party for all communications placed through the Service.

You assume full responsibility for compliance with all applicable laws, including:

  • Telephone Consumer Protection Act
  • Telemarketing Sales Rule
  • Federal Communications Commission regulations
  • Do Not Call laws at federal and state levels
  • State mini-TCPA laws
  • Call recording and wiretap laws (including the California Invasion of Privacy Act)
  • Truth in Caller ID Act
  • STIR/SHAKEN requirements
  • Carrier rules and industry standards
  • Consumer protection and privacy laws
  • AI and automated calling regulations

You represent and warrant that:

  • you are the sole caller of record, sender, initiator, advertiser, telemarketer, and legally responsible party for all calls made using your leads;
  • all leads comply with applicable federal, state, and local laws, including the TCPA, the Telemarketing Sales Rule, Do Not Call laws, state mini-TCPA laws, call recording laws, caller ID laws, privacy laws, and AI or artificial voice disclosure laws;
  • you have obtained all consent required under applicable law before contacting any individual, including prior express consent or prior express written consent where required for calls using artificial voice, prerecorded voice, automated technology, synthetic voice, or AI voice technology;
  • as a condition of using the Service, and regardless of the minimum standard that may apply under applicable law, Rezora requires that such consent be obtained on a one-to-one basis, specifically identifying your company as the party authorized to contact the lead, and not obtained through a shared or aggregated lead generation form covering multiple companies;
  • such consent was not obtained as a condition of any purchase or transaction, and your consent language is presented separately and distinguishably from other terms, disclosures, or advertising;
  • you understand that, because the Service uses artificial-intelligence, synthetic, automated, or prerecorded voice technology, calls placed through the Service are subject to the "prior express written consent" standard under the Telephone Consumer Protection Act and its implementing regulations, and that oral consent, implied consent, or an existing business relationship is not, by itself, sufficient;
  • where required by applicable law or Rezora policy, your consent language clearly discloses that calls may be made using AI voice, artificial voice, prerecorded voice, or automated technology;
  • consent is properly documented and lawful;
  • you have independently scrubbed your list against all applicable federal, state, company-specific, brokerage-specific, and internal Do Not Call lists within the legally required timeframe, and in any event at least every thirty-one (31) days;
  • you maintain an internal Do Not Call list;
  • no person on your list has previously asked you, your company, your brokerage, your team, or Rezora not to call them;
  • you honor opt-out and revocation requests within legally required timeframes;
  • you provide clear opt-out mechanisms;
  • your data sources are lawful, and your leads were not purchased, scraped, skip traced, harvested, obtained from public records, obtained from expired listings, obtained from FSBO listings, or obtained from any third-party list unless you have documented legally sufficient consent and Do Not Call compliance for each contact;
  • you maintain complete consent records;
  • you include required disclosures in all calls beyond the mandatory disclosures Rezora provides;
  • you are responsible for verifying that each phone number belongs to the intended recipient and has not been reassigned;
  • you do not spoof or misrepresent caller ID;
  • you do not contact emergency lines or restricted numbers;
  • outbound campaigns do not exceed a three percent (3%) abandoned call rate per day per campaign, as required under the FTC Telemarketing Sales Rule; and
  • your use of the Service complies with all applicable laws.

Rezora does not verify consent, scrub lists, validate numbers, determine whether a contact may be lawfully called, provide legal advice, or otherwise provide legal compliance oversight, except as expressly set forth in the Campaign Certification section below.

9. Contact Upload and Campaign Certification

The compliance and legal certifications presented to you at the time you upload or import contacts, and at the time you launch a campaign, are incorporated into and made a part of these Terms. Those certifications, together with this Section 9, govern your use of contact lists and campaigns on the Service.

9.1 Upload Certification

You may not import contacts into the Service until you complete the required upload certification. By completing that certification, you certify and agree to each of the representations and warranties set forth in Section 8 above with respect to the imported list, and further that:

  • you will maintain complete records proving consent and compliance for each lead, including the lead source, consent language, date, time, phone number, method of consent, and identity of the consenting person, and will retain those records for at least seven (7) years;
  • you will provide those records to Rezora within ten (10) business days of any request made in connection with a complaint, carrier inquiry, regulatory inquiry, legal claim, or compliance review, and you acknowledge that Rezora may suspend or terminate your account if you fail to do so; and
  • you accept full responsibility for all complaints, opt-outs, claims, investigations, fines, penalties, settlements, damages, legal fees, or regulatory actions arising from your calling activity or your use of your leads.

This certification applies to your lead list at the time of import. You will be asked to certify additional, campaign-specific compliance items each time you launch a campaign using that list, as described in Section 9.2.

9.2 Campaign Certification

You may not initiate any outbound calling campaign through the Service until you complete the required certification for that campaign. Certification is a condition precedent to dialing; the Service will not place calls for a campaign that has not been certified. The certification is your attestation regarding your own compliance activities performed outside the Service. Rezora does not independently perform, verify, or execute any Do-Not-Call scrub, suppression-list check, or Reassigned Numbers Database check on your behalf, and Rezora's acceptance of your certification is not, and should not be treated as, Rezora's confirmation that your consent, scrubbing, or list practices are sufficient under applicable law.

For each campaign, you certify that:

  • the calling list has been scrubbed against all applicable federal and state Do-Not-Call registries and your internal suppression list within the preceding thirty-one (31) days;
  • you hold prior express written consent, which, as a condition of using the Service, specifically names your company as an authorized caller, for every number on the list;
  • such consent was not obtained as a condition of any purchase or transaction, and your consent language is presented separately and distinguishably from other terms, disclosures, or advertising;
  • the list has been checked against the FCC Reassigned Numbers Database; and
  • the campaign is configured to place calls only between 8:00 a.m. and 9:00 p.m. in the called party's local time zone.

Each certification is made as of the time the campaign is launched. If you edit the list or the calling-hours schedule for a campaign after certification, you must re-certify before the campaign may launch or continue. A false certification is a material breach of these Terms.

Rezora does not evaluate or approve the sufficiency of any particular consent-collection method, including consent language presented during a payment or checkout process operated by you or a third-party payment processor. You are solely responsible for determining whether your method of obtaining consent satisfies 47 C.F.R. § 64.1200(f)(9) and all other applicable requirements.

10. Reassigned Number and Data Accuracy

You are solely responsible for ensuring that telephone numbers you contact belong to the intended recipient and have not been reassigned.

Rezora does not verify number ownership or reassigned-number status beyond the campaign certification described above.

11. Opt-Out and Revocation Requirements

You must ensure that all communications provide recipients with a clear and reasonable method to opt out or revoke consent. You must honor all opt-out and revocation requests promptly and in accordance with applicable law.

You are solely responsible for configuring artificial-intelligence voice agents to recognize revocation-of-consent and opt-out requests, including statements such as "stop calling," "take me off your list," "do not call me again," "unsubscribe," or similar expressions. When the Service detects or you flag such a request, the applicable number will be added to your suppression list and suppressed from further calling immediately. You remain responsible for honoring all revocation requests, including any received outside the Service.

12. Carrier and Telecommunications Compliance

You acknowledge that telecommunications carriers may apply filtering, blocking, labeling, or restrictions based on spam risk, complaint rates, traceback requests, call behavior, or carrier policy violations.

You agree to comply with all carrier and industry standards, including STIR/SHAKEN, spam mitigation requirements, traceback obligations, caller authentication requirements, and acceptable use policies.

Rezora may suspend or terminate any account, campaign, or number based on carrier signals or compliance risk.

13. Consent Recordkeeping Requirements; Audit; Suspension; License to Rezora

You must maintain complete and accurate records of consent, including full name, phone number, date and time of consent, exact consent language, source of consent, the specific company identified in the consent language, IP address or device data where applicable, and opt-out and revocation records.

You must retain these records for at least seven (7) years and produce them upon request for any legal, regulatory, carrier, or compliance inquiry.

Where you upload or generate consent records through the Service, Rezora may retain its own copy of those records. You grant Rezora a license to access, retain, and use any consent, opt-out, or compliance records you upload to or generate through the Service solely for the purposes of: (a) operating the Service; (b) responding to a regulatory, carrier, or legal inquiry directed at Rezora; and (c) defending Rezora in connection with any claim relating to your use of the Service.

Upon Rezora's request, you will produce the applicable signed consent record within ten (10) business days. If you fail to produce a requested consent record within that period, Rezora may suspend or terminate your access to the Service, in whole or in part, without liability.

Failure to maintain proper records is a material breach of these Terms.

14. Prohibited Uses

You may not use the Service for illegal activity; fraud or deception; harassment or abuse; impersonation; political campaign communications; unauthorized healthcare communications; emergency communications; spam or scam activity; illegal robocalling; misleading caller ID activity; violations of carrier rules; or any activity creating legal or reputational risk for Rezora.

15. Monitoring and Enforcement

Rezora may monitor usage, including complaint rates, opt-out rates, spam labeling, carrier signals, traceback requests, call volume patterns, answer rates, and abandoned call rates.

Rezora may suspend or terminate access immediately if it determines there is legal, regulatory, carrier, or reputational risk.

You agree to cooperate with any investigation, complaint, subpoena, regulatory inquiry, or carrier request.

16. Third-Party Services

The Service relies on third-party providers, including telecommunications, AI, payment, and infrastructure providers.

Rezora is not responsible for third-party failures, outages, blocking, filtering, pricing changes, or service disruptions.

17. Insurance

If your account places more than 10,000 outbound calls in any rolling twenty-four (24) hour period, or if Rezora otherwise notifies you in writing of a different applicable threshold for your account (effective no sooner than thirty (30) days after notice), you will obtain and maintain commercial general liability and/or errors-and-omissions or media-liability insurance with coverage adequate to your calling volume, and will name Rezora, Inc. as an additional insured. You will provide a certificate of insurance upon request. This insurance obligation is in addition to, and does not limit, your indemnification obligations under Section 18.

18. Indemnification

18.1 Scope

You agree to indemnify, defend, and hold harmless Rezora, Inc. from any claims, damages, liabilities, penalties, fines, settlements, or expenses (including reasonable attorneys' fees) arising from:

  • your use of the Service;
  • your communications;
  • your failure to obtain consent required under applicable law;
  • your failure to satisfy the one-to-one consent requirement imposed by Rezora as a condition of using the Service;
  • your false certification under Section 9;
  • your violation of law;
  • your failure to comply with opt-out or DNC requirements;
  • your data or lead sources; and
  • your breach of these Terms;

including but not limited to the Telephone Consumer Protection Act of 1991 (TCPA), the Telemarketing and Consumer Fraud and Abuse Prevention Act, the FTC Telemarketing Sales Rule, the Do-Not-Call rules, all state mini-TCPA statutes, and all federal and state call-recording, wiretapping, and two-party/all-party consent laws (including the California Invasion of Privacy Act (CIPA)), together with any regulatory fines, penalties, or settlements arising thereunder.

This indemnification obligation does not apply to the extent a claim arises from Rezora's gross negligence or willful misconduct.

18.2 Notice

You will notify Rezora in writing within five (5) business days of receiving any complaint, demand letter, regulatory inquiry, subpoena, or lawsuit that names, or could reasonably be expected to name, Rezora, or that otherwise relates to your use of the Service.

18.3 Defense

You are responsible for the defense of any indemnified claim at your expense, using counsel reasonably acceptable to Rezora. Rezora may, at its own expense, participate in the defense of any such claim with counsel of its choosing, and you will not unreasonably withhold cooperation with Rezora's participation. If you fail to assume the defense of an indemnified claim within a reasonable time after notice, or if Rezora reasonably determines that a conflict of interest exists between you and Rezora with respect to the claim, Rezora may assume control of the defense at your expense, without waiving any indemnification rights.

18.4 Settlement

You will not settle, or admit liability on behalf of, any claim that names Rezora, seeks relief against Rezora, or could reasonably result in liability to Rezora, without Rezora's prior written consent, which will not be unreasonably withheld or delayed.

19. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis.

Rezora disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Rezora does not guarantee call performance, deliverability, compliance outcomes, or business results.

20. Limitation of Liability

Except for liability arising from Rezora's gross negligence or willful misconduct, Rezora is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or regulatory penalties.

Except for liability arising from Rezora's gross negligence or willful misconduct, Rezora's total liability is limited to fees paid in the twelve (12) months prior to the claim.

Nothing in this Section 20 limits your indemnification obligations under Section 18.

21. Governing Law and Disputes

These Terms are governed by Delaware law.

Disputes between you and Rezora are resolved through binding arbitration under the American Arbitration Association. This arbitration provision applies only to disputes between you and Rezora arising out of or relating to these Terms or the Service, and does not apply to, and may not be invoked by or against, any person who is not a party to these Terms.

Class actions and jury trials, as between you and Rezora, are waived to the fullest extent permitted by law.

22. Changes to Terms

Rezora may update these Terms at any time. Rezora will provide notice of material changes by posting the updated Terms with a new "Last Updated" date and, where required by law, by additional notice to your account email. Continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.

23. Entire Agreement

These Terms, together with the upload and campaign certifications described in Section 9 and any order form expressly incorporated by reference, represent the entire agreement between you and Rezora regarding the Service.

24. Severability

If any provision is found invalid, the remaining provisions remain in effect.

25. Assignment

You may not assign these Terms without Rezora's consent. Rezora may assign these Terms freely.

26. Force Majeure

Rezora is not liable for delays or failures caused by events outside its control, including carrier outages or restrictions.

27. Survival

Sections relating to compliance, indemnification, liability, disputes, monitoring, and audit survive termination.

28. Contact

Rezora, Inc.

info@rezora.io