Terms of Service

By accessing or using the Site or Service, you represent and warrant that you are at least eighteen (18) years old, have the legal authority to bind yourself or the entity you represent, and agree to comply with all applicable laws and regulations.

If you are using the Service on behalf of an entity, you agree to these Terms on behalf of that entity.

Rezora, Inc. provides a software platform that enables users to configure, deploy, and manage artificial intelligence voice agents and automated communications for inbound and outbound calling.

Rezora is a technology provider only. Rezora does not select, review, or approve the content of any calling list, does not determine which individuals are contacted, and does not decide when any particular campaign is launched, except that the Service enforces the objective technical parameters described in these Terms (including calling-hour windows and the campaign certification described below) as a condition of using the Service. Such enforcement is administrative in nature and does not constitute Rezora's initiation, direction, or control of any call for purposes of the Telephone Consumer Protection Act or any other applicable law. Rezora does not act as a telemarketer, advertiser, lead generator, call center, sender, initiator, or agent of any user.

Users exclusively determine whether communications are placed, who is contacted, the content of communications, timing of communications, and whether legally required consent has been obtained. You, and not Rezora, are solely responsible for the content, timing, recipients, and legal compliance of every call placed through your account.

All communications initiated through the Service are initiated solely at the direction of the user using user supplied data and configurations.

Rezora and you are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency relationship between Rezora and you, and neither party has authority to bind the other or to act on the other's behalf. Rezora's provision of scripts, defaults, disclosures, certification gates, or compliance tools does not make Rezora your agent, and does not make you Rezora's agent, for purposes of the Telephone Consumer Protection Act or any other applicable law.

Rezora may modify, suspend, restrict, or discontinue any part of the Service at any time without liability.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You agree to provide accurate and current information.

Rezora may suspend, restrict, or terminate accounts, campaigns, phone numbers, or activity at any time where Rezora determines there may be legal, regulatory, carrier, operational, or reputational risk.

Subscription fees and usage based fees are due in advance and are non refundable except where required by law.

Usage fees may include call minutes, phone numbers, carrier charges, AI usage, and third party service costs.

Rezora may use third party providers for payments, telephony, AI, and infrastructure.

Rezora is not responsible for third party outages, carrier blocking, filtering, pricing changes, or service interruptions.

You acknowledge that the Service uses artificial intelligence generated, synthetic, automated, or prerecorded voice technology. The Service identifies itself as artificial intelligence at the start of every call. This disclosure is a standard, non-configurable feature of the Service and cannot be disabled.

This mandatory disclosure does not relieve you of responsibility for any additional AI-identification or disclosure required by applicable law, including state laws (such as those of California, Texas, Florida, Colorado, Illinois, and Utah) and any Federal Communications Commission AI-disclosure rules as adopted.

You acknowledge and agree that all calls made through the Service are recorded and stored by Rezora, and you grant Rezora the right to record, store, process, and analyze such recordings in connection with providing the Service. Recording is a standard, non-optional feature of the Service.

Because all calls are recorded, the Service plays an audible recording disclosure at the start of every call. This disclosure is a standard, non-configurable feature of the Service and cannot be disabled.

This disclosure does not by itself satisfy every jurisdiction's requirements. You remain solely responsible for obtaining any affirmative or all-party consent required under the laws of the jurisdiction where the called party is physically located (which the Service does not determine and which may differ from the jurisdiction associated with a telephone number), including in "two-party" or "all-party" consent jurisdictions. Rezora does not warrant that the recording disclosure satisfies the recording, wiretapping, eavesdropping, or consent laws of any particular jurisdiction.

Rezora does not monitor, validate, or enforce disclosure compliance beyond the mandatory disclosures described in this section.

You acknowledge and agree that Rezora records and stores all calls made through the Service and may process such recordings, communications, and related data to provide analytics and to develop, train, and improve the artificial-intelligence and machine-learning models included in or used to provide the Service. You represent and warrant that you have obtained all consent required, under applicable federal and state recording, wiretapping, eavesdropping, and privacy laws, for both the recording of calls and the use of such recordings for the purposes described in this section.

You acknowledge and agree that you are the sole caller of record, sender, initiator, advertiser, telemarketer, and responsible party for all communications placed through the Service.

Rezora does not verify consent, scrub lists, validate numbers, or provide legal compliance oversight, except as expressly set forth in the Campaign Certification section below.

Each certification is made as of the time the campaign is launched. A false certification is a material breach of these Terms.

You are solely responsible for ensuring that telephone numbers you contact belong to the intended recipient and have not been reassigned.

Rezora does not verify number ownership or reassigned number status beyond the campaign certification described above.

You must ensure that all communications provide recipients with a clear and reasonable method to opt out or revoke consent. You must honor all opt out and revocation requests promptly and in accordance with applicable law.

You are solely responsible for configuring artificial-intelligence voice agents to recognize revocation-of-consent and opt-out requests, including statements such as "stop calling," "take me off your list," "do not call me again," "unsubscribe," or similar expressions. When the Service detects or you flag such a request, the applicable number will be added to your suppression list and suppressed from further calling immediately. You remain responsible for honoring all revocation requests, including any received outside the Service.

Rezora may suspend or terminate any account, campaign, or number based on carrier signals or compliance risk.

You must retain these records for at least seven (7) years and produce them upon request for any legal, regulatory, carrier, or compliance inquiry.

In addition, where you upload or generate consent records through the Service, Rezora may retain its own copy of those records. Upon Rezora's request, you will produce the applicable signed consent record within ten (10) business days. If you fail to produce a requested consent record within that period, Rezora may suspend or terminate your access to the Service, in whole or in part, without liability.

Failure to maintain proper records is a material breach of these Terms.

Rezora may suspend or terminate access immediately if it determines there is legal, regulatory, carrier, or reputational risk.

You agree to cooperate with any investigation, complaint, subpoena, regulatory inquiry, or carrier request.

The Service relies on third party providers including telecommunications, AI, and infrastructure providers.

Rezora is not responsible for third party failures, outages, blocking, filtering, pricing changes, or service disruptions.

If your use of the Service exceeds the call volume threshold designated by Rezora, or upon Rezora's request, you will obtain and maintain commercial general liability and/or errors-and-omissions or media-liability insurance with coverage adequate to your calling volume, and will name Rezora, Inc. as an additional insured. You will provide a certificate of insurance upon request. This insurance obligation is in addition to, and does not limit, your indemnification obligations under these Terms.

including but not limited to the Telephone Consumer Protection Act of 1991 (TCPA), the Telemarketing and Consumer Fraud and Abuse Prevention Act, the FTC Telemarketing Sales Rule, the Do-Not-Call rules, all state mini-TCPA statutes, and all federal and state call-recording, wiretapping, and two-party/all-party consent laws (including the California Invasion of Privacy Act (CIPA)), together with any regulatory fines, penalties, or settlements arising thereunder.

This indemnification obligation does not apply to the extent a claim arises from Rezora's gross negligence or willful misconduct.

You are responsible for the defense of any claim at your expense.

The Service is provided on an as is and as available basis.

Rezora disclaims all warranties including merchantability, fitness for a particular purpose, and non infringement.

Rezora does not guarantee call performance, deliverability, compliance outcomes, or business results.

Rezora is not liable for indirect, incidental, consequential, or punitive damages including lost profits or regulatory penalties.

Total liability is limited to fees paid in the twelve (12) months prior to the claim.

These Terms are governed by Delaware law.

Disputes are resolved through binding arbitration under the American Arbitration Association.

Class actions and jury trials are waived to the fullest extent permitted by law.

Rezora may update these Terms at any time. Continued use of the Service means acceptance of the updated Terms.

These Terms represent the entire agreement between you and Rezora regarding the Service.

If any provision is found invalid, the remaining provisions remain in effect.

You may not assign these Terms without consent. Rezora may assign freely.

Rezora is not liable for delays or failures caused by events outside its control, including carrier outages or restrictions.

Sections relating to compliance, indemnification, liability, disputes, monitoring, and audit survive termination.

Rezora, Inc.

info@rezora.io