Rezora, Inc.
Last Updated: May 11, 2026
These Terms of Service govern access to and use of the website located at https://rezora.io and the Rezora software platform operated by Rezora, Inc., a Delaware corporation. By accessing or using the Site or the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Site or the Service.
Acceptance of Terms
By accessing or using the Site or Service, you represent and warrant that you are at least eighteen (18) years old, have the legal authority to bind yourself or the entity you represent, and agree to comply with all applicable laws and regulations.
If you are using the Service on behalf of an entity, you agree to these Terms on behalf of that entity.
Description of Service
Rezora, Inc. provides a software platform that enables users to configure, deploy, and manage artificial intelligence voice agents and automated communications for inbound and outbound calling.
Rezora is a technology provider only. Rezora does not initiate calls, determine recipients, generate lead lists, determine timing, approve scripts, direct campaigns, or act as a telemarketer, advertiser, lead generator, call center, sender, initiator, or agent of any user.
Users exclusively determine whether communications are placed, who is contacted, the content of communications, timing of communications, and whether legally required consent has been obtained.
All communications initiated through the Service are initiated solely at the direction of the user using user supplied data and configurations.
Rezora may modify, suspend, restrict, or discontinue any part of the Service at any time without liability.
Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You agree to provide accurate and current information.
Rezora may suspend, restrict, or terminate accounts, campaigns, phone numbers, or activity at any time where Rezora determines there may be legal, regulatory, carrier, operational, or reputational risk.
Billing and Fees
Subscription fees and usage based fees are due in advance and are non refundable except where required by law.
Usage fees may include call minutes, phone numbers, carrier charges, AI usage, and third party service costs.
Rezora may use third party providers for payments, telephony, AI, and infrastructure.
Rezora is not responsible for third party outages, carrier blocking, filtering, pricing changes, or service interruptions.
Artificial Intelligence and Disclosures
You acknowledge that the Service uses artificial intelligence generated, synthetic, automated, or prerecorded voice technology.
You are solely responsible for determining and complying with all applicable legal requirements related to:
- prior express consent
- prior express written consent
- AI disclosure requirements
- prerecorded voice disclosure requirements
- call recording disclosure requirements
- state specific disclosure requirements
You are solely responsible for ensuring that all required disclosures are presented at the beginning of any communication where required by law.
Rezora does not monitor, validate, or enforce disclosure compliance.
Caller of Record and Legal Responsibility
You acknowledge and agree that you are the sole caller of record, sender, initiator, advertiser, telemarketer, and responsible party for all communications placed through the Service.
You assume full responsibility for compliance with all applicable laws, including:
- Telephone Consumer Protection Act
- Telemarketing Sales Rule
- Federal Communications Commission regulations
- Do Not Call laws at federal and state levels
- State mini TCPA laws
- Call recording and wiretap laws
- Truth in Caller ID Act
- STIR SHAKEN requirements
- Carrier rules and industry standards
- Consumer protection and privacy laws
- AI and automated calling regulations
You represent and warrant that:
- You have obtained all required consent before contacting any individual
- Consent was obtained on a one-to-one basis, specifically identifying your company as the party authorized to contact the lead, and was not obtained through a shared or aggregated lead generation form covering multiple companies, as required under FCC rules effective January 2025
- Consent is properly documented and lawful
- You scrub against Do Not Call registries at least every 31 days
- You maintain an internal Do Not Call list
- You honor opt out and revocation requests within legally required timeframes
- You provide clear opt out mechanisms
- Your data sources are lawful
- You maintain complete consent records
- You include required disclosures in all calls
- You are responsible for reassigned numbers
- You do not spoof or misrepresent caller ID
- You do not contact emergency lines or restricted numbers
- Outbound campaigns do not exceed a three percent (3%) abandoned call rate per day per campaign, as required under the FTC Telemarketing Sales Rule
- Your use of the Service complies with all applicable laws
Rezora does not verify consent, scrub lists, validate numbers, or provide legal compliance oversight.
Reassigned Number and Data Accuracy
You are solely responsible for ensuring that telephone numbers you contact belong to the intended recipient and have not been reassigned.
Rezora does not verify number ownership or reassigned number status.
Opt Out and Revocation Requirements
You must ensure that all communications provide recipients with a clear and reasonable method to opt out or revoke consent. You must honor all opt out and revocation requests promptly and in accordance with applicable law.
Carrier and Telecommunications Compliance
You acknowledge that telecommunications carriers may apply filtering, blocking, labeling, or restrictions based on:
- spam risk
- complaint rates
- traceback requests
- call behavior
- carrier policy violations
You agree to comply with all carrier and industry standards including:
- STIR SHAKEN
- spam mitigation requirements
- traceback obligations
- caller authentication requirements
- acceptable use policies
Rezora may suspend or terminate any account, campaign, or number based on carrier signals or compliance risk.
Consent Recordkeeping Requirements
You must maintain complete and accurate records of consent, including:
- full name
- phone number
- date and time of consent
- exact consent language
- source of consent
- whether consent was obtained on a one-to-one basis and the specific company identified in the consent language
- IP address or device data where applicable
- opt out and revocation records
You must retain these records for at least seven (7) years and produce them upon request for any legal, regulatory, carrier, or compliance inquiry.
Failure to maintain proper records is a material breach of these Terms.
Prohibited Uses
You may not use the Service for:
- illegal activity
- fraud or deception
- harassment or abuse
- impersonation
- political campaign communications
- unauthorized healthcare communications
- emergency communications
- spam or scam activity
- illegal robocalling
- misleading caller ID activity
- violations of carrier rules
- any activity creating legal or reputational risk for Rezora
Monitoring and Enforcement
Rezora may monitor usage, including:
- complaint rates
- opt out rates
- spam labeling
- carrier signals
- traceback requests
- call volume patterns
- answer rates
- abandoned call rates
Rezora may suspend or terminate access immediately if it determines there is legal, regulatory, carrier, or reputational risk.
You agree to cooperate with any investigation, complaint, subpoena, regulatory inquiry, or carrier request.
Third Party Services
The Service relies on third party providers including telecommunications, AI, and infrastructure providers.
Rezora is not responsible for third party failures, outages, blocking, filtering, pricing changes, or service disruptions.
Indemnification
You agree to indemnify and hold harmless Rezora, Inc. from any claims, damages, liabilities, penalties, fines, or expenses arising from:
- your use of the Service
- your communications
- your failure to obtain consent
- your failure to obtain one-to-one consent as required under applicable FCC rules effective January 2025
- your violation of law
- your failure to comply with opt out or DNC requirements
- your data or lead sources
- your breach of these Terms
You are responsible for the defense of any claim at your expense.
Disclaimer of Warranties
The Service is provided on an as is and as available basis.
Rezora disclaims all warranties including merchantability, fitness for a particular purpose, and non infringement.
Rezora does not guarantee call performance, deliverability, compliance outcomes, or business results.
Limitation of Liability
Rezora is not liable for indirect, incidental, consequential, or punitive damages including lost profits or regulatory penalties.
Total liability is limited to fees paid in the twelve (12) months prior to the claim.
Governing Law and Disputes
These Terms are governed by Delaware law.
Disputes are resolved through binding arbitration under the American Arbitration Association.
Class actions and jury trials are waived to the fullest extent permitted by law.
Changes to Terms
Rezora may update these Terms at any time. Continued use of the Service means acceptance of the updated Terms.
Entire Agreement
These Terms represent the entire agreement between you and Rezora regarding the Service.
Severability
If any provision is found invalid, the remaining provisions remain in effect.
Assignment
You may not assign these Terms without consent. Rezora may assign freely.
Force Majeure
Rezora is not liable for delays or failures caused by events outside its control, including carrier outages or restrictions.
Survival
Sections relating to compliance, indemnification, liability, disputes, and monitoring survive termination.
Contact
Rezora, Inc.